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HM 500 Organizational Behavior Syllabus

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Printable Copy of The ExamAccess Online ExamCourse Evaluation Form

COURSE OVERVIEW: Welcome to the online CE course; HM 500 – Organizational Behavior

Upon successful completion of this course, students are awarded 30 contact hours of continuing education creditsCourse Code: HM 500.

This online course is a comprehensive course in organizational behavior and psychology designed for health care professionals practicing in any health care organization or agency. This course provides an in-depth study into the work environment and insights into organizational problem solving. Management theories and concepts are reviewed to provide insight into the actions and reactions of today’s workforce.  Both positive and negative dynamics that affect the attainment of organizational objectives are covered in this course.  Behavior and Leadership models are studied in addition to analyzing the types of communications used by the workforce.  Organizational Social Systems and Culture are examined from many dimensions and students will learn how they effect the overall dynamics and operations of an organization. The study of motivational models and appraisal systems provide insight as to how and why people respond to particular variables.  Leadership styles, empowerment and participation are examined as related to organizational behavior topics of study for all future and current managers. A study of the effects of employee attitudes provide guidance to better performance and job satisfaction of the workforce.  Students will also examine ethical issues and dilemmas and conflict resolution models and examine how human and organizational behavior play a major role in affecting process and outcomes when such issues are being dealt with in practice.

Students will also examine the nature and psychology of group dynamics and analysis of both formal and informal groups in the workplace and their impact on cooperation, collaboration and decision making.  Characteristics of successful teams are covered in the course as well as classic organizational structures.  The effects of implementing change at work and employee resistance from a human behavior perspective are examined as well as effective strategies for managing change effectively. This course provides a realistic examination of all aspects of stress and stress management in the work place and strategies to assist managers in dealing with work place stress related issues.  The study of Organizational Behaviors across cultures provides an introduction to various management issues that must be addressed in workforce that is multicultural. Other important topics studied include; power and organizational politics, managing communications, and case studies for examining concepts of content in management practice. Course Code: HM 500. Contact hours of Continuing Education = 30.

Course Refund & AIHCP Policies: access here

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This Course is Board approved. The American Institute of Health Care Professionals Inc. is an Approved Provider of Continuing Education by the Florida State Board of Nursing and the District of Columbia Board of Nursing. CE Provider # 50-11975.The American Institute of Health Care Professionals, Inc. is a licensed Continuing Education Provider in the State of California, Board of Registered Nursing, Provider # CEP 15595. Access Info

The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the Arkansas Board of Nursing. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the Georgia Board of Nursing. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the South Carolina Board of Nursing. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the West Virginia Board of Examiners for Professional Registered Nurses. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the New Mexico Board of Nursing. CE Provider # 50-11975.

Instructor/Course Author: Mark C. Barabas, BS, DHA, FACHE

Link to Resume

E-mail: mcbarabas@aol.com

This is a guided, independent study CE Course. You are to study and progress at your own rate. There are no written assignments. It is recommended that you follow this process for completion of the course :

1. Order your textbook for the course. Information and a link to order the book online are presented below.

2. Review the course objectives.

3. You are required to read/review all chapters in the assigned textbook, unless otherwise indicated by your instructor in this syllabus. As you read/review each chapter, you may want to stop and identify the corresponding questions on the exam related to the material of that chapter, and answer the questions on your printed out copy of the examination. You can obtain a printed copy of your examination simply by clicking on the link at the top of this syllabus “Printable Copy of The Exam.” This will allow you to work with your exam as you study the text book (s) and progress through your course. Then, when you have completed your examination using the printable copy, you will be ready to transfer your responses into the computer based examination program for final submission and grading. You can proceed doing this with each chapter, until you have completed your study of the textbook. Please read/review each chapter in sequence. Do not “skip” ahead, as each chapter builds upon the materials in the previous chapter.

4. Once you have completed all of the chapters in the textbook, you can proceed to your final online examination by clicking the “Access Online Exam” link below the course banner at the top of this syllabus. You can also download the exam as a PDF file by clicking on the “Printable Copy of The Exam” link next to Access Online Exam. If you wish you can print this file out as a printed off copy of your examination. Once you access the online exam you will see a screen that will ask you to input your Name, E-mail address, and your student ID/AH Number (AH####). Please fill out all of the requested information accurately. If you do not, we will not be able to identify who took the exam and your answers will be lost. The following slide will welcome you to your exam and present the introduction slide with further instructions on how to take the exam. Answer the questions to the best of your ability. There is only ONE correct response for each question.

5. When you have answered the final question, it will ask you to submit your answers. It will then show you your grade for the exam, and if you passed the exam it will allow you to review your answers. If you passed, the close button in the bottom right hand corner will take you to the course evaluation form. At which time, please fill out an evaluation so your grade can be processed. Once received, we will send you an e-mailed copy of your exam with the correct and incorrect answers.

5a. If you did not pass your examination, you will receive a notification stating failed. You will not receive any feedback on your answers. Please press the close button on the bottom right hand corner to exit your exam. At which point, contact the Assistant Executive Director @ Mark@aihcp.org,  for a chance to retake the exam. If you fail on your second attempt, you will fail the course and have to pay to retake it.

6. If you have successfully completed the examination with a passing score, we will process your CE Certificate, which will include the course title, the awarded contact hours of continuing education, and the date of completion. Your CE certificate will be e-mailed to you as a PDF file. You can expect to receive your certificate (via e-mailed PDF file) within 2-3 business days upon receipt of the completed evaluation form. No CE Course Certificate will be processed without a completed course evaluation. If you missed the course evaluation link after the exam, you can alternatively click the “Course Evaluation Form” at the top of this syllabus. Please note that the Organizations and the licensing Boards that provide our CE approvals all require that a course evaluation be completed by the course participant before a CE Course Certificate may be awarded; as such there are no exceptions. A course evaluation must be completed in order to receive your CE Course Certificate.

TIME FRAME: You are allotted two years from the date of enrollment, to complete this course. There are no set time-frames, other than the two year allotted time. If you do not complete the course within the two-year time-frame, you will be removed from the course and an “incomplete” will be recorded for you in our records. Also, if you would like to complete the course after this two-year expiration time, you would need to register and pay the course tuition fee again.

TEXTBOOKS: There is one (1) required textbook for this course.

Organizational Behavior: Human Behavior at Work 14th Edition. By John W. Newstrom. New York NY: McGraw Hill: 2015. ISBN-10: 0078112826
ISBN-13: 978-0078112829

This textbook can be purchased as new, used, as a rental or as an E-book directly at Amazon.com: click here to access:

This textbook may be purchased or rented at Textbooks.com: access here

This textbook may be purchased (hard copy or E-book) or rented at Chegg Books.com: Access here

This textbook may be purchased at Abebooks.com: access here

This textbook may be rented, or purchased in loose leave form or hard copy, directly from the publisher (McGraw-Hill Publishers), access here.

SUPPLEMENTAL LEARNING VIDEOS: The following Videos are supplemental and are provided as suggestions as additional learning materials for you. Viewing is not mandatory, but is suggested. There are no examination questions from these supplemental videos.

1. Introduction to Organizational Behavior: access here

2. Five Models of Organizational Behavior: access here

3. Organizational Behavior: Diversity: access here

4. The Hawthorn Effect: access here

GRADING: You must achieve a passing score of at least 70% to complete this course and receive the 30 hours of awarded continuing education credit. There are no letter grades assigned. You will receive notice of your total % score. Those who score below the minimum of 70% will be contacted by AIHCP and will be permitted one more attempt to retake the online examination.

FINAL EXAMINATION: It is recommended that you click on the “Printable Copy of Exam” near the top of the syllabus. It will download as a PDF file. Below are detailed instructions on how to take your exam.

1). When ready to start your final examination for the course, please click on the “Access Online Exam” link near the top of the syllabus.

2). You will be prompted to input your Name, E-mail Address, and Student ID # (AH####). You must fill this out, the exam will not allow you to proceed if you do not. It is very important that you use your full name, your valid e-mail address and your student ID/AH Number. If you do not input your correct information, we will have no way of identifying your exam and it will be deleted! All unidentifiable exams are deleted!

3). Next you will be taken to the introduction screen for your exam. There will be detailed instructions on how to take the online exam. Please review them and when ready click the “Continue” button on the bottom right hand side of the screen to begin your exam.

4). When you have answered all of the questions and are happy with your answers, the exam will prompt you to either “SUBMIT ALL” or “RETURN TO EXAM”. If you are ready press “SUBMIT ALL”.

5). If you received a passing score, you will receive a “Congratulations, you passed” screen with a green check mark. You will have a chance to review your questions and answers. A copy of your exam will be e-mailed to you within 1-2 business days.

5a). If you failed the exam, you will receive a “You did not pass” with a red X. You will have no chance to review your questions and answers. At this point, please contact Administration, Mark D. Moran, Assistant Executive Director for instructions on re-taking the online examination. You may retake the online examination one time. You will receive full instructions regarding the re-take of the examination.

6). After receiving a passing score, click the “CLOSE” button in the bottom right hand corner to close out of the exam and be redirected to the course evaluation form. You must fill out the course evaluation form in order for your grade to be processed and for you to receive an CE certification.

Note: all of our Examinations are Copy Written

COURSE EVALUATION: upon submitting your responses to the examination questions, you are required to complete the online Course Evaluation Form.  This will take you directly to the online evaluation form. Complete the evaluation and be sure to click the “submit” button. CE certificates will not be sent unless a course evaluation is completed.

COMMUNICATION: this is a self-directed, independent study course. However, you may certainly submit to us questions or comments regarding the course materials. We will be sure to forward any questions you may have to the author of the course. You will then receive a follow-up response from the author. All of our course authors are fully educated and credentialed in the practice of Health Care Management. You may email any questions to: info@aihcp.org. Please be sure to include the full title of the course you are in, as well as the course code (provided above). If you have any questions at all or need any assistance, please do not hesitate to contact us.

TECHNICAL SUPPORT CENTER: Our Technical Support Center is open Monday-Friday; 9:00 am to 5:00 pm (EST).  You may e-mail technical support at: admn@aihcp.org   You may also phone us at: 330-652-7776. If you leave an e-mail after normal business hours, the Support Center will respond to you as soon as they open up the next business day.

INTERACTIVE STUDENT FACEBOOK GROUP
Please join the Interactive Facebook Group for Health Care Management!

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We host a private (students only) Facebook page for Health Care Managers. This page is dedicated for private use by all students in our Health Care Manager courses. We highly encourage all of our students to “join” this private group. The group is used for:

  • Providing interactions between all students in the Health Care Manager program.
  • All members may post on the page as well as download documents and photos.
  • Interactions between students and faculty.
  • Meeting new colleagues/friends who have the same interests in Health Care Management.
  • Providing a medium for Chat sessions among members of the group.
  • Providing new information to all student on an ongoing basis via posts in the room.
  • Stimulating discussions related toHealth Care Management and other professional issues/topics.
  • Sharing articles, links to recommended websites, links to videos as well as links to events and other education resources.
  • Our staff provides up to date articles for your review. Articles are added almost on a daily basis. Reviewing the information is voluntary but highly recommended.

Joining the private Facebook group is voluntary. We do highly encourage you to join and participate. Your participation will enhance your learning and provide a platform for networking with your colleagues. Join the group today! You must ask for permission to join this group. Our staff will receive your permission notice and will verify your student status and then authorize your membership to the group page.

Important Information: You must have a Facebook account to join this group. If you have a Facebook account, just click on the link below and you will be taken to the Facebook sign in page. You would then log into your account. You will be on the Health Care Manager private group page. Once you have clicked on the link, a notice will be sent to our administrative office and you will be authorized to the page. On your Facebook page, the group page will be listed on the left hand side of your page. You can click it at any time and enter the private page. If you do not have a Facebook account, it is easy to open one. The link below will take you to the sign in page and you can click on the link to open an account. Facebook accounts are free.

Click here to access the Health Care Manager Private Facebook page

Click here to access Health Care Management & Leadership Public Facebook page

AIHCP BLOG: Please visit our interactive web blog. Students and certified members are encouraged to visit our blog frequently. You will find useful articles, news, posts and much more related to the specialty area of Certification you are pursuing. Click the link above to access the blog. Then, click on the link on the right hand side that corresponds to the subject area you are studying. Feel free to posts replies, comments and news. Register to become active on the blog and contribute your own unique information for all to see and share. Sharing and interacting with your peers is an excellent learning process. By sharing you contribute to the ever growing body of knowledge in your specialty area.

STUDENT RESOURCE CENTER: Please access our student resource center. The Resource Center contains all of our current policies, as well as important information regarding classroom and examination accesses. Also included are trouble-shooting tips when a student has any difficulties with classroom or examination accesses. The Resource Center also provides other information regarding our continuing education and certification programs. Access to online libraries is also provided. To Access the Student Resource Center: click here.

Discussion Boards:  Please access the Discussion Boards by clicking on the Tab on the left side of your computer screen. The Discussion Boards are provided for our students as means to communicate with others taking courses in our Health Care Manager Courses and Programs.  You have full access to the Discussion Boards throughout the time you are enrolled in a course. They are a great means to meet others who are studying Health Care Management, exchange ideas, post questions and ideas, provide responses to other’s questions, provide links to outside resources and more.  Once you access the Discussion Boards, simply follow the instructions to create your own account and start reading and posting.

E-Learning Library: Please access our E-Learning Library by clicking on the Tab on the left side of your computer screen. The E-Learning Library is a free service for all of our students. It is an ever-growing library of FREE E-Books that you may access at any time. The books are produced by us professionally on a wide array of health care related topics. You may read and or download them for later references. We frequently add new E-Books to the library on an on-going basis. The E-Books are not related to this course and so are not required readings for this course.

Malpractice Insurance: many are interested in seeking out companies that provide health care professional malpractice insurance. We have compiled a list of companies that you may contact directly regarding this. Most companies will provide you with a quote online. For information, click here.

Submit a Testimonial: Students and certified members may submit a testimonial to our public Testimonials Page. Visitors to our website, especially those considering our certification programs, are keenly interested in hearing about the experiences of health care professionals who are enrolled in our programs. To submit a Testimonial, simply access the online Form: Access Here. You may also preview our current Testimonials Page Here.

COURSE OBJECTIVES: Upon completion of this course, you will be able to:

1. Explain the meaning of Organizational Behavior
2. Identify and discuss the key goals and forces with which organizational behavior is concerned
3. Identify and discuss the basic concepts of organizational behavior
4. Explain how organizational behavior affects organizational performance
5. Discuss the limitations of organizational behavioral on understanding organizations and organizational performance
6. Identify and discuss the key elements of an organizational behavior system
7. Describe the role of management’s philosophy and paradigms and how they integrate with organizational behavioral systems, as well as their affects on such systems
8. Compare and discuss alternative models of organizational behavior and their overall effects on organizational performance
9. Analyze trends in the use of alternative models of organizational behavior in organizations today
10. Use an effective two-way communication process for overall performance and goal attainment
11. Identify and discuss common barriers to effective communication
12. Identify and discuss factors that lead to effective communication
13. Identify and analyze downward and upward communications problems
14. Discuss the roles of questioning and listening
15. Utilize social networking tools to achieve communication goals
16. Discuss the impact of electronic communications
17. Explain organizational grapevines and rumors and their effects on overall organizational communications and performance
18. Explain the operation of a social system
19. Explain and discuss the psychological contract
20. Discuss social cultures and their affects on organizations
21. Discuss the value of cultural diversity
22. Describe role and role conflict in organizations
23. Discuss status and status symbols in organizations and their impact
24. Discuss organizational culture and its overall effects on the organization
25. Describe fun workplaces
26. Describe and discuss the motivational process
27. List the major motivational drives
28. Describe the Needs Category Systems
29. Explain behavior modification and reinforcement and how it can be effectively used in enhancing organizational performance and outcomes
30. Discuss goal setting and its effects on the organization
31. Describe and discuss the Expectancy Model of Motivation
32. Explain equity comparisons
33. Explain total reward systems
34. Analyze money as an economic and social medium of exchange
35. Discuss the role of money in motivational models
36. Identify and discuss behavioral considerations in performance appraisals
37. Identify the characteristics of good feedback programs
38. Discuss the power of attribution
39. Discuss how and why to link pay with performance
40. Discuss uses of profit-sharing, gain-sharing, and skill-based pay programs
41. Compare the nature of Leadership and Followership
42. Compare the differences between traits and behaviors
43. Identify and discuss different leadership styles
44. Discuss early approaches to leadership
45. Discuss contingency approaches to leadership
46. Discuss substitutes for leadership
47. Discuss coaching as a leadership role
48. Discuss the nature of empowerment and its prerequisites
49. Identify and discuss the participative process
50. Describe the benefits and the limitations of participation
51. Describe Servant Leadership
52. Discuss the nature of attitudes and job satisfaction
53. Explain the relationship between performance and satisfaction
54. Discuss job involvement and organizational commitment
55. Identify positive and negative effects of employee attitudes
56. Identify the benefits of studying employee attitudes
57. Apply the design and use of job satisfaction surveys
58. Explain a model of legitimacy of organizational influence
59. Discuss how rights to privacy are interpreted
60. Identify the bases for discrimination at work
61. Discuss the use of discipline to change behaviors
62. Discuss the pros and the cons of job enrichment
63. Discuss whistle-blowing as a prosocial behavior
64. Identify the nature and major types of organizational conflicts
65. Identify and discuss conflict outcomes and resolution strategies
66. Discuss assertive behavior and trust building
67. Identify and discuss types of power in organizations
68. Discuss organizational politics and influence and its effects on overall organizational performance, employee attitudes and outcomes
69. Discuss the concept of group dynamics
70. Describe the nature and the effects of informal groups
71. Identify informal leaders
72. Compare the differences between task and social leadership roles
73. Discuss brainstorming, nominal, delphi, and dialectic techniques
74. Identify the weaknesses of group meetings
75. Describe and discuss the nature of teams
76. Describe the life cycle of a team
77. Discuss teamwork and the characteristics of a mature team
78. Describe and discuss self-managing teams
79. Discuss the nature of change
80. Identify the cost and benefits of change
81, Identify resistances to change
82. Identify and discuss basic frameworks for interpreting change
83. Discuss the role of transformational leadership in change
84. Identify practices to build support for change
85. Describe the role of stress in employee health
86. Identify extreme forms of stress reactions
87. Identify causes and symptoms of stress
88. Identify the organizational effects of stress
89. Identify the actions that may prevent or reduce stress
90. Identify and discuss three types of counseling and their usefulness
91. Discuss how culture, social, legal and ethical, political, and economic conditions vary in different countries
92. Discuss the operation of ethnocentrism and cultural shock
93. Identify ways to overcome barriers to cultural adaptation
94. Identify the nuances of cross-cultural communication

COURSE CONTENT:

  • Fundamentals of Organizational Behavior
  • Dynamics of People and Organizations
  • Managing Communications
  • Social Systems and Organizational Culture
  • Motivation and Reward Systems
  • Appraising and Rewarding Performance
  • Leadership and Empowerment
  • Empowerment and Participation
  • Individual and Interpersonal Behavior
  • Employee Attitudes and their Effects
  • Issues between Organizations and Individuals
  • Conflict, Power, and Organizational Politics
  • Group Behavior
  • Informal and Formal Groups
  • Teams and Team Building
  • Change and Its Effects
  • Managing Change
  • Stress and Counseling
  • Emerging Aspects of Organizational Behavior
  • Organizational Behavior Across Cultures