Customer Support and Healthcare Professionals

Five Changing Trends in Healthcare Customer Support


Good customer service is key for healthcare.  Please review our  healthcare certification programs
Good customer service is key for healthcare. Please review our healthcare certification programs

Healthcare is continually changing for the better and the next time you visit the doctor, it’s possible you’ll see these trends first-hand. Healthcare is increasingly becoming dependent on electronic data that is kept in your personal medical file. As technology continues to improve, it will be possible to quickly access your medical history at any hospital or private practice you visit. This will reduce errors, costs, and improve your physician’s ability to help you. Solutions like the ADP AdvancedMD service are already helping to improve the way doctors and private practices interact with patients and offer better customer support.

Electronic Records
Electronic health records have been in existence for over 30 years, but only recently have facilities really started to use them on a large scale. In 2008, only about 38 percent of the health records had been converted to e-records. By 2013, the number has increased to 78 percent. In the future, all records should be entered into an e-record system, making it easier to provide your doctors with information on your health.

Digital Tools
There has already been an increase in the use of digital tools. Tablets have proven useful in many different areas of healthcare, but there is even greater room for improvement as the technology continues to improve. Digital tools include telemedicine and in-office ehr software to help improve the health of patients and E-visits may become a new trend that may eventually replace more than 10 percent of in-office appointments.

Specialty Drugs
Niche treatments can be very expensive to develop and aren’t generally worth the cost when they only treat a small portion of the population. It’s likely the cost of these specialty medicines will eventually go down as Congress attempts to control the amount that drug companies can charge for new medications. Hopefully more specialized cases will be able to be treated as they are tested and made safe for consumption.

More Affordable Treatments
As the cost of medications go down, new treatments will be more readily available to treat unique conditions. As Medicaid gets more power to push for better prices with drug makers, it will be possible to inspire new competition and create a more efficient method for creating generics. As technology advanced in medicine, we will be able to see more people able to afford treatment and medicine.

Bundled Payments
Health care providers are starting to use a novel approach to cost-cutting. Bundled payments group all of the services a patient gets under a single fee. This new system sets a lump-sum fee that covers the entire cost of treatment from beginning to end. This can greatly reduce surprises and make treatment more affordable.

As health care continues to get more affordable and becomes increasingly digital, patients can expect to get better care. Customer support will change as a result of new technologies, and the ability to provide patients with exact quotes on services. Better managed payment systems will enhance the entire patient experience and we will see a greater improvement all across the board.


Brooke Chaplan is a freelance writer and blogger. She lives and works out of her home in Los Lunas, New Mexico. She loves the outdoors and spends most her time hiking, biking and gardening. For more information contact Brooke via Twitter @BrookeChaplan

As health care professionals, we deal with the financial end of medical care on a daily basis.  Good support is key.  Please also review our healthcare certification programs




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