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CI 500 – Crisis Intervention Theory


This online continuing education course is designed to provide mental health professionals with a solid and comprehensive foundation of the study of crisis intervention theory and therapeutic practices.  This CE online course utilizes three textbooks allowing for an in-depth exploration of various theories and models of crisis, intervention techniques and therapeutic modalities used in clinical practices and in community and social care settings today.  Mental health professionals and other health care professionals will examine many types of crisis including community crisis, disasters, substance abuse, crisis of loss, PTSD, rape, trauma, child abuse, sexual abuse, unemployment, HIV/AIDS, spousal abuse, developmental crisis, and more.  Mental health and other health care professionals will learn assessment criteria for crisis situations, as well as many effective counseling strategies to put into crisis counseling practice. Behavioral Cognitive Therapies and their use in Crisis Counseling are examined as well. Issues of multiple types of abuses are examined and crisis intervention plans and strategies for dealing effectively with such abuses are presented. Legal and ethical issues in crisis counseling are examined. Mental health and other health professionals will also examine and learn how cultural diversity impacts crisis responses and how to deal effectively with diverse populations. The structure and function of crisis intervention programs in the United States, as well as the history of crisis intervention is also examined. This course is particularly designed for those seeking to attain Certification as a Certified Crisis Intervention Consultant as offered by the American Institute of Health Care Professionals, Inc.

Level of complexity: Intermediate to Advanced.

Course Code: CI 500. Contact hours of continuing education = 40.

Instructor/Course Author:  Thomas Schear, Ph.D

Link to Resume

Target Audience: Nurses, Physicians, Psychiatrists, Psychologist, Social Work Professionals, Counselors, Marriage and Family Therapists, Mental Health Specialists, School Counselors, Grief Professionals, Trauma Specialists, Crisis Interventionists, Stress Management Consultants, Thanatologists, Pastoral Counselors, Mental Health Care Coaches, Rehabilitation Specialists, Substance Abuse Counselors, Spiritual Counselors, other Licensed Health Care Professionals and those in the helping and caring professions, as well as professional educators.

Course Refund & AIHCP Policies: access here

TIME FRAME: You are allotted two years from the date of enrollment, to complete this course as well as all of the courses in the Crisis Intervention Consulting continuing education program. There are no set time-frames, other than the two year allotted time, to complete all of the courses in this program. If you do not complete the course within the two-year time-frame, you will be removed from the course and an “incomplete” will be recorded for you in our records. Also, if you would like to complete the course after this two-year expiration time, you would need to register and pay the course tuition fee again.

TEXTBOOKS: There are three (3) textbooks for the course:

A Guide to Crisis Intervention, 6th ed. by Kristi Kanel.  Cengage Learning, Inc.  2018.  ISBN 978-1-337-56641-4.

Link to Purchase on click here

Motivational Interviewing (3rd ed.) by William R. Miller & Stephen Rollnick ISBN-13: 9781609182274

Link to Purchase on click here

Fundamentals of Crisis Counseling by Geri Miller, John Wiley & Sons, Inc., Hoboken, New Jersey, 2012. ISBN-13 9780470438305.

Link to Purchase on click here

Students are required to purchase their own textbooks. Many online bookstores have used copies available for order, such as Also, your local bookstores can usually order directly for you.

TEST: Questions 1 through 44 are based on the Kanel book.  Questions 45 through 96 are based on the Roberts book.  Questions 97 through 160 are based on Miller book.

GRADING:  You must achieve a passing score of at least 70% to complete this course and receive the 40 hours of awarded continuing education credit. There are no letter grades assigned. You will receive notice of your total % score. Those who score below the minimum of 70% will be contacted by the instructor at American Institute of Health Care Professionals, Inc. and options for completing additional course work to achieve a passing score will be presented.


The American Institute of Health Care Professionals Inc: is an Approved Provider for Continuing Education by the South Carolina Professional Counselors, Marriage & Family Therapists and Psycho-Educational Specialists licensing board, Provider # 4637. Access information

The American Institute of Health Care Professionals (The Provider) is approved by the California Board of Registered Nurses, Provider number # CEP 15595 for 40 Contact Hours.

This course, which is approved by the Florida State Board Of Nursing (CE Provider # 50-11975) also has the following Board of Nursing Approvals, for 40 contact hours of CE

The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the Arkansas Board of Nursing. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the Georgia Board of Nursing. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the South Carolina Board of Nursing. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the West Virginia Board of Examiners for Professional Registered Nurses. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the New Mexico Board of Nursing. CE Provider # 50-11975.


* Examination Access: there is link to take you right to the online examination program where you can print out your examination and work with it. All examinations are formatted as “open book” tests. When you are ready, you can access the exam program at anytime and click in your responses to the questions. Full information is provided in the online classrooms.

Student Resource Center: there is a link for access to a web page “Student Resource Center.” The Resource Center provides for easy access to all of our policies/procedures and additional information regarding applying for certification. We also have many links to many outside reference sites, such as online libraries that you may freely access.

* Online Evaluation: there is a link in the classroom where you may access the course evaluation. All students completing a course, must, without exception, complete the course evaluation.

* Faculty Access Information: you will have access to your instructor’s online resume/biography, as well as your instructor’s specific contact information.

* Additional Learning Materials: some faculty have prepared additional “readings” and /or brief lecture notes to enhance your experience. All of these are available in the online classrooms.


COURSE OBJECTIVES:  Upon completion of the course, you will be able to:

  1. Gain an understanding of what is meant by the term “crisis” as contrasted with other events and circumstances.
  2. Gain a background of the history of crisis intervention theory, strategies and intervention.
  3. Identify ethical and legal issues associated with and surrounding crisis theory, strategies and interventions.
  4. Gain an understanding of cultural differences and considerations when helping a person experiencing life crisis.
  5. Understand the principals and concepts of the ABC model of crisis intervention.
  6. Understand the process of assessing a client’s potential for self-harm.
  7. Understand crisis that occur as a part of life’s developmental stages.
  8. Learn how to distinguish between crises that occur due to loss as contrasted with other forms of crisis and how each are uniquely addressed.
  9. Understand how crises associated with AIDS and HIV presents with special and unique challenges to be met.
  10. Explore how substance abuse and other addictions represent their own set challenges in the context of crisis intervention.
  11. Understand crises associated with PTSD, community disasters and trauma.
  12. Victimization associated with child abuse, spousal abuse and sexual abuse as a part of crisis theory, assessment and intervention are explored.
  13. Gain an understanding of how crisis intervention theory and interventions can be effectively uses on the phone.
  14. Understand the concept of Motivational Interviewing.
  15. Understand the spirit of Motivational Interviewing and how that distinguishes it from other standard interviewing methods.
  16. Understand the various stages and strategies utilized by the MI methods.
  17. Identifying the utility of MI in gaining client cooperation.
  18. Understand how MI assists the counselor in developing a working relationship with their client, set goals and accomplish tasks.
  19. Understand how crisis hot lines are organized and implemented to provide consistently effective quality services.
  20. Explore the various crisis theories and settings where crisis techniques are effectively applied.
  21. Explore the application of crisis counseling/interventions in major disaster situations.
  22. Gain an understanding of common diagnosis and settings where crisis interventions apply.
  23. Understand the application of crisis intervention with special populations
  24. Understand the role ethical and legal considerations apply to crisis interventions.
  25. Understand the elements and factors involved in making an accurate and applicable assessment of clients in crisis.
  26. Understand the development of and current issues related to crisis theory, therapy and interventions.
  27. Addressing crisis in the context of working with clients from various cultural and ethnic backgrounds.
  28. Learn how the counselor/therapist can effectively deal with the stress/distress they experience in dealing with clients in crisis.



  • Definition of crisis and crisis intervention
  • The history of crisis intervention
  • Ethical and professional issues in crisis counseling for mental health professionals
  • Issues of cultural sensitivities crisis intervention counselor must examine in their practices
  • The ABC Model of Crisis Intervention for mental health and other health care professionals
  • Dangers involved in crisis situations
  • Assessment and interventions for developmental crisis
  • Models of assessment and treatment for loss for use in counseling practice
  • Crisis intervention planning and community services for mental health professionals for situations related to HIV infection /AIDS
  • Crisis intervention models and plans for mental health professionals and crisis counselors when dealing with substance abuse issues and crisis
  • Models of crisis intervention for mental health professionals and crisis counselors working with clients suffering with PTSD
  • Models of crisis intervention for mental health professionals and crisis counselors working with victims of community disasters
  • Models of assessment, planning and interventions for crisis counselors when working with victims of abuse, including child abuse, spouse abuse and sexual abuse
  • Foundational skills and applications of crisis intervention and cognitive therapy for mental health professionals and crisis counselors
  • Integrating crisis intervention, cognitive therapy and triage into mental health/crisis counseling practice
  • Structure and function of Crisis Intervention Programs in the United States
    Models of assessment and intervention for mental health /crisis counselor for victims in life-threatening and/or high-risk situations
  • Brief cognitive therapies for rape victims
  • Models and plans for Crisis Intervention psychological care and counseling for diverse client groups
  • Crisis Intervention models for crisis counselors when working via phones and other types of voice mediums
  • Crisis intervention theories, domains and intervention models most commonly used to define crisis counseling practices
  • Disaster mental health counseling; theory and practice
  • Self-care of the mental health professional practicing crisis intervention counseling