COURSE INFORMATION
This comprehensive CE course provides an in-depth overview of the principles, evidence-based practices, and clinical decision-making skills required for safe and effective telehealth triage. Learners explore current research, regulatory considerations, and the evolving dynamics of virtual care delivery across diverse healthcare settings.
The course examines core components of telehealth nursing, including remote assessment techniques, symptom evaluation, risk stratification, documentation standards, patient communication, and legal and ethical considerations. Emphasis is placed on clinical judgment in virtual environments, use of standardized triage protocols, and strategies for ensuring patient safety when in-person assessment is not possible. Content also addresses special populations, chronic disease management, urgent versus non-urgent presentations, and culturally competent care in telehealth encounters.
Through practical examples and applied frameworks, the course prepares nurses to confidently manage real-world telehealth scenarios and support high-quality patient outcomes. This course supports professional development and clinical competence in virtual nursing practice and may be used toward continuing education requirements upon successful completion, in accordance with applicable accrediting guidelines. It is particularly well suited for registered nurses, triage nurses, and healthcare professionals seeking to expand or formalize their skills in telehealth and virtual care delivery.
Course Code: TH 520. Contact hours of Education: 45.
Instructor/Course Author: Dr. Tonya E Glass, DNP, RN
Link to Resume: access here
Email: jndrchc@gmail.com
TIME FRAME: You are allotted two years from the date of enrollment, to complete all of the courses required in the Spiritual Counseling- Christian Focused program. There are no set time-frames, other than the two year allotted time. If you do not complete the course within the two-year time-frame, you will be removed from the course and an “incomplete” will be recorded for you in our records. Also, if you would like to complete the course after this two-year expiration time, you would need to register and pay the course tuition fee again.
TEXTBOOKS: There is one (1) required textbook for this course.
Telehealth Triage for Nurses: A Practical Handbook for Virtual Care by Casey Louis Moran
- ISBN-10: 8284398937
- ISBN-13: 979-8284398937
Link to Purchase on Amazon.com: Click Here
GRADING: You must achieve a passing score of at least 70% to complete this course and receive the 45 hours of awarded continuing education credit. There are no letter grades assigned. You will receive notice of your total % score. Those who score below the minimum of 70% will be contacted by the American Institute of Health Care Professionals, Inc. and options for completing additional course work to achieve a passing score will be presented.
BOARD APPROVALS: The American Institute of Health Care Professionals (The Provider) is approved by the California Board of Registered Nurses, Provider number # CEP 15595 for 45 Contact Hours. Access information
This course, which is approved by the Florida State Board Of Nursing (CE Provider # 50-11975) also has the following Board of Nursing Approvals, for 45 contact hours of CE
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the Arkansas Board of Nursing. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the Georgia Board of Nursing. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the South Carolina Board of Nursing. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the West Virginia Board of Examiners for Professional Registered Nurses. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the New Mexico Board of Nursing. CE Provider # 50-11975.
Course Refund & AIHCP Policies: access here
ONLINE CLASSROOM RESOURCES AND TOOLS
* Examination Access: there is link to take you right to the online examination program where you can print out your examination and work with it. All examinations are formatted as “open book” tests. When you are ready, you can access the exam program at anytime and click in your responses to the questions. Full information is provided in the online classrooms.
* Student Resource Center: there is a link for access to a web page “Student Resource Center.” The Resource Center provides for easy access to all of our policies/procedures and additional information regarding applying for certification. We also have many links to many outside reference sites, such as online libraries that you may freely access.
* Online Evaluation: there is a link in the classroom where you may access the course evaluation. All students completing a course, must, without exception, complete the course evaluation.
* Faculty Access Information: you will have access to your instructor’s online resume/biography, as well as your instructor’s specific contact information.
* Additional Learning Materials: some faculty have prepared additional “readings” and /or brief lecture notes to enhance your experience. All of these are available in the online classrooms.
COURSE OBJECTIVES: Upon completion of this course, you will be able to:
- Explain when telehealth started.
- List things that will shape the future of telehealth nursing.
- Explain what the benefits are of telehealth nursing.
- Define the limitations and challenges of telehealth nursing.
- Discuss the core competencies for telehealth nurses
- Discuss the different tools and platforms used in telehealth nursing.
- List the 4 parts of the physical environment setup
- Explain how or if HIPPA is enacted in telehealth nursing.
- What kind of license should a nurse hold to be a telehealth nurse?
- What are international considerations in telehealth?
- Discuss the risk management in standard of care.
- What are the components of telehealth informed consent
- Discuss the risk mitigation strategies.
- Discuss the assessment adaptations that must take place in telehealth nursing.
- How do you optimize visual assessment?
- How do you assess auditory skills?
- Discuss how you observe behavioral issues.
- How do you modify physical assessments for virtual care?
- Explain patient education for self monitoring.
- Discuss how you can create customized patient education materials.
- What are triage protocols and algorithms?
- How do you assess cardiac concerns on virtual visits?
- Explain the virtual crisis intervention
- How are you going to set boundaries and perform self-care as a telehealth nurse?
- Discuss how participating in quality initiatives would be helpful.
- Explain how you can engage in policies and regulations.
COURSE CONTENT:
A brief abstract of course content:
- Historical development of telehealth
- Current landscape and future trends
- Benefits and limitations of virtual care
- Core competencies for telehealth nurses
- Common telehealth platforms and tools
- Technical requirements and set up
- Troubleshooting common technical issues
- Privacy and security considerations
- Licensure and practice across jurisdictions
- Standards of care in virtual settings
- Documentation requirements
- Risk mitigation strategies
- Adapting the nursing process to telehealth
- Observation techniques for virtual encounters
- Modifying physical assessment for virtual care
- Red flags and escalation criteria
- Structured interview techniques
- Active listening in virtual encounters
- Cultural considerations in virtual assessment
- Obtaining accurate subjective data
- Types of remote monitoring devices
- Interpreting patient-generated health data
- Integration of data into clinical decision making
- Patient education for self-monitoring
- Building rapport without physical presence
- Body language through limited windows
- Managing difficult conversations virtually
- Techniques for clean and effective communication
- Principles of virtual health education
- Teaching self-assessment skills
- Digital resources and tools for patients
- Evaluating patient understanding remotely
- Pediatric telehealth considerations
- Geriatric virtual care challenges
- Cultural competence in virtual care
- Evidence-based triage systems
- Symptom-based decision support tools
- Acuity assessment in virtual encounters
- Documentation of triage decisions
- Respiratory complaints
- Cardiac concerns
- Hypertension management
- Gastrointestinal issues
- Mental health assessment
- Musculoskeletal problems
- Skin conditions and rashes
- Recognizing life-threatening situations
- Virtual crisis intervention
- Coordinating emergency services remotely
- Post-emergency follow-up
- Skills assessment and gap analysis
- Training and certification options
- Mentorship and peer support
- Building confidence in virtual practice
- Managing screen fatigue
- Home office ergonomics
- Work-life balance in remote nursing
- Measuring telehealth nursing outcomes
- Participating in quality initiatives
- Contributing to telehealth evidence base
- Innovation and future directions
BEST WISHES WITH YOUR CONTINUING EDUCATION IN NURSING ASSESSMENT AND RAPID TRIAGE!