COURSE INFORMATION
This comprehensive CE course offers an extensive and practical exploration of the challenges, strategies, and competencies essential for effective telehealth practice in modern healthcare. Learners study foundational concepts in telehealth nursing, including the evolution of virtual care, clinical assessment methods, communication nuances, and the broad spectrum of patient presentations encountered through remote encounters.
The curriculum first introduces the history and growth of telehealth nursing and progresses to address key telehealth struggles such as establishing rapport without face-to-face contact, navigating technological barriers, and performing accurate clinical assessments using limited sensory cues. Students engage with enhanced communication techniques like active listening and learn how to interpret patient information when visual and physical assessments are not possible.
As the course advances, learners dive into clinical content organized by body systems and common disease processes, enabling them to recognize and respond to a wide variety of patient needs in telehealth settings. Real-world case studies, algorithms, sample dialogues, and critical thinking exercises are integrated to mirror the complexities and common challenges experienced by telehealth practitioners — from managing chronic conditions remotely to ensuring safe and competent care amidst digital limitations.
Discussion also encompasses the practical struggles telehealth presents, including overcoming technology barriers for patients (such as lack of access or digital literacy), addressing concerns about the quality of virtual care versus in-person visits, and recognizing systemic issues that impact telehealth adoption and equity — especially in resource-limited or rural environments. These barriers and considerations are explored to prepare nurses for the real-world implications of telehealth implementation.
Upon successful completion of this course, students will have developed the critical judgment, communication skills, and telehealth nursing competencies needed to deliver high-quality remote care, and may earn continuing education credits applicable toward professional development requirements. The course is especially suitable for registered nurses, telehealth clinicians, and healthcare providers seeking to strengthen their virtual care knowledge and navigate the everyday struggles inherent in telehealth practice.
Course Code: TH 510. Contact hours of Education: 45.
Instructor/Course Author: Dr. Tonya E Glass, DNP, RN
Link to Resume: access here
Email: jndrchc@gmail.com
TIME FRAME: You are allotted two years from the date of enrollment, to complete all of the courses required in the Spiritual Counseling- Christian Focused program. There are no set time-frames, other than the two year allotted time. If you do not complete the course within the two-year time-frame, you will be removed from the course and an “incomplete” will be recorded for you in our records. Also, if you would like to complete the course after this two-year expiration time, you would need to register and pay the course tuition fee again.
TEXTBOOKS: There is one (1) required textbook for this course.
Telehealth Nursing: Tools and Strategies for Optimal Patient Care by Dawna Martich
- ISBN-10: 0826132324
- ISBN-13: 978-0826132321
Link to Purchase on Amazon.com: Click Here
GRADING: You must achieve a passing score of at least 70% to complete this course and receive the 45 hours of awarded continuing education credit. There are no letter grades assigned. You will receive notice of your total % score. Those who score below the minimum of 70% will be contacted by the American Institute of Health Care Professionals, Inc. and options for completing additional course work to achieve a passing score will be presented.
BOARD APPROVALS: The American Institute of Health Care Professionals (The Provider) is approved by the California Board of Registered Nurses, Provider number # CEP 15595 for 45 Contact Hours. Access information
This course, which is approved by the Florida State Board Of Nursing (CE Provider # 50-11975) also has the following Board of Nursing Approvals, for 45 contact hours of CE
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the Arkansas Board of Nursing. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the Georgia Board of Nursing. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the South Carolina Board of Nursing. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the West Virginia Board of Examiners for Professional Registered Nurses. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the New Mexico Board of Nursing. CE Provider # 50-11975.
Course Refund & AIHCP Policies: access here
ONLINE CLASSROOM RESOURCES AND TOOLS
* Examination Access: there is link to take you right to the online examination program where you can print out your examination and work with it. All examinations are formatted as “open book” tests. When you are ready, you can access the exam program at anytime and click in your responses to the questions. Full information is provided in the online classrooms.
* Student Resource Center: there is a link for access to a web page “Student Resource Center.” The Resource Center provides for easy access to all of our policies/procedures and additional information regarding applying for certification. We also have many links to many outside reference sites, such as online libraries that you may freely access.
* Online Evaluation: there is a link in the classroom where you may access the course evaluation. All students completing a course, must, without exception, complete the course evaluation.
* Faculty Access Information: you will have access to your instructor’s online resume/biography, as well as your instructor’s specific contact information.
* Additional Learning Materials: some faculty have prepared additional “readings” and /or brief lecture notes to enhance your experience. All of these are available in the online classrooms.
COURSE OBJECTIVES: Upon completion of this course, you will be able to:
- Realize that providing telephonic patient care is not a new fad.
- Summarize the evolution of telemedicine and telenursing.
- Examine the basic nursing requirements to provide telephonic patient care.
- Summarize the major senses used to provide patient care.
- Compare techniques used to provide traditional care with those used to provide telenursing care.
- Analyze the importance of effective communication when providing
- Summarize the major senses used to provide patient care.
- Compare techniques used to provide traditional care with those used to provide telenursing care.
- Examine the impact of distractions on active listening in telenursing.
- Demonstrate approaches to overcome communication and active listening challenges when communicating with a patient through telenursing.
- Summarize suggested experience to perform telephonic patient care.
- Discuss licensure considerations.
- Examine the changes that have occurred in the credentialing examination.
- Summarize the methods in which patients/clients are identified to participate in telenursing care.
- Recognize barriers for patient participation in a telephonic nursing care program.
- Strategize approaches to overcome patient barriers to participation in a telephonic nursing care program.
- Examine the importance of confidentiality and adherence to Health Insurance Portability and Accountability Act (HIPPA) legislation when providing telephonic patient care.
- Outline the areas to include when assessing the integumentary system.
- Identify appropriate questions to assess the integumentary system.
- Analyze care to address health problems of the integumentary system.
- Outline the areas to include when assessing the respiratory system.
- Identify appropriate questions to assess the respiratory system.
- Analyze approaches to gather more information about the respiratory system.
- Outline the areas to include when assessing the cardiovascular system.
- Identify appropriate questions to assess the cardiovascular system.
- Analyze approaches to gather more information about the cardiovascular system.
- Outline the areas to include when assessing the gastrointestinal system. Outline the areas to include when assessing the cardiovascular system.
- Identify appropriate questions to assess the cardiovascular system.
- Analyze approaches to gather more information about the cardiovascular system.
- Identify appropriate questions to assess the gastrointestinal system.
- Analyze approaches to gather more information about the gastrointestinal system.
- Outline the areas to include when assessing the neurologic and sensory systems.
- Identify appropriate questions to assess the neurologic and sensory systems.
- Analyze approaches to gather more information about the neurologic and sensory systems.
- Outline the areas to include when assessing the genitourinary system.
- Identify appropriate questions to assess the genitourinary system.
- Analyze approaches to gather more information about the genitourinary system.
- Summarize the different disorders of the integumentary system.
- Examine approaches to assess different disorders of the integumentary system.
- Differentiate integumentary system disorders from manifestations of systemic health problems.
- Summarize the different disorders of the respiratory system.
- Examine approaches to assess different disorders of the respiratory system.
- Determine approaches that can be used for more than one respiratory disorder.
- Summarize the different disorders of the cardiovascular system.
- Examine approaches to assess different disorders of the cardiovascular system.
- Determine approaches that can be used for more than one cardiovascular disorder.
- Summarize the different disorders of the gastrointestinal system.
- Examine approaches to assess different disorders of the gastrointestinal system.
- Determine approaches that can be used for more than one gastrointestinal disorder.
- Summarize the different disorders of the musculoskeletal system.
- Examine approaches to assess different disorders of the musculoskeletal system.
- Determine approaches that can be used for more than one musculoskeletal disorder.
- Summarize the different disorders of the neurologic and sensory systems.
- Examine approaches to assess different disorders of the neurologic and sensory systems.
- Determine approaches that can be used for more than one neurologic and sensory disorder.
- Summarize the different disorders of the genitourinary system.
- Examine approaches to assess different disorders of the genitourinary system.
- Determine approaches that can be used for more than one genitourinary disorder.
- Summarize the difference between type 1 and type 2 diabetes mellitus.
- Examine approaches to assess diabetes mellitus.
- Determine strategies to aid in patient with diabetes mellitus.
- Summarize the pathophysiology of HIV/AIDS.
- Examine approaches to assess the patient with HIV/AIDS.
- Determine strategies to aid the patient with HIV/AIDS.
- Discuss approaches when performing telephonic nursing care.
- Strategize ways to enhance patient learning.
- Incorporate methods to enhance patient acceptance and desire to maximize personal health status.
- Summarize the types of diagnostic and laboratory tests appropriate for reporting through telephonic care.
- Analyze ways to discuss the importance of diagnostic and laboratory tests with patients.
- Strategize approaches to enhance the patient adherence to diagnostic and laboratory testing regimens.
- Examine the types of information that should be documented for telephonic care.
- Master the clinical documentation system used by the organization/health plan/wellness program.
- Achieve a comfort level documenting while conducting a telephone conversation.
- Identify resource materials that would be beneficial when functioning in different nursing roles when providing telephonic care.
- Maintain a list of reputable and approved websites to access while providing telephonic care.
- Develop a practice pattern that maximizes success when providing telephonic care.
- Explain the advantages and disadvantages of different work environments for providing telephonic care.
- Analyze the work environment that would best suit the nurse’s personality and work processes.
- Strive to achieve the best possible work environment to support client care.
- Summarize different issues that can arise when making telephonic care calls.
- Brainstorm approaches to overcome issues that care arise when making telephonic care calls.
- Realize that telephonic care has a unique set of challenges.
- Review behaviors to maximize personal strengths and capabilities.
- Strategize ways to ensure personal health.
- Consider adopting the behavior of “practicing what I preach.”
COURSE CONTENT:
A brief abstract of course content:
- History of telemedicine
- Impact of medical practice
- Reimbursement issues
- American Telemedicine Association
- Current reimbursement for telemedicine services
- Introduction of telenursing into the telehealth and telemedicine field
- Healthcare industry changes
- Preparing to provide patient care through telenursing
- Senses used in patient care
- Senses used in telenursing
- Focus on the sense of hearing
- Challenging telenursing situations with active listening
- Recommended experience
- Telenursing scope of practice
- Licensure and credentialing
- Patient identification
- Identifying barriers
- Overcoming barriers
- Confidentiality
- HIPPA regulations
- HITECH Act
- The integumentary system assessment and overview
- The respiratory system assessment and overview
- The cardiovascular system assessment and overview
- The gastrointestinal system assessment and overview
- The musculoskeletal system assessment and overview
- The neurologic and sensory systems assessment and overview
- The genitourinary system assessment and overview
- Skin disorders – lesions, rashes
- Skin trauma
- Respiratory disorders
- Assessing upper respiratory conditions
- Assessing lower respiratory conditions
- Cardiovascular disorders
- Assessing disorders of the heart
- Assessing disorders of the arterial system
- Assessing disorders of the venous system
- Gastrointestinal disorders
- Assessing disorders of the gastrointestinal system
- Musculoskeletal disorders
- Assessing disorders of the musculoskeletal system
- Neurologic and sensory system disorders
- Assessing disorders of the neurologic and sensory system disorders
- Genitourinary disorders
- Assessing disorders of the genitourinary system disorders
- Types of diabetes mellitus
- Complications of diabetes mellitus
- General telephonic care needs
- Special situations in diabetes mellitus
- Pathophysiology review of HIV/AIDS
- Challenges of HIV/AIDS
- Primary care focus of HIV/AIDS
- Assessing the patient with HIV/AIDS
- Promoting maximum wellness of patients with HIV/AIDS
- Tweaking the nursing process
- Teaching
- Patient requests information
- Patient would benefit from teaching material
- Patient is reading to make a change
- Application of change theory to telephonic nursing care
- Identify teachable moments
- Keeping the lines of communication open
- Importance of laboratory and diagnostic tests
- Types of diagnostic tests
- Types of laboratory tests
- Client adherence
- Interpreting results
- Documentation information
- Learning the computerized documentation system
- Avoiding the most major mistake of all
- Resources for telephonic care
- Various nursing roles in telephonic care
- Other resources for telephonic care
- Practice patterns
- Cheat sheets
- Environments
- Ideal work env
- Issues and solutions
- Personal care
- Stress management
- Long term success
BEST WISHES WITH YOUR CONTINUING EDUCATION IN NURSING ASSESSMENT AND RAPID TRIAGE!