This CE course is designed for the working supervisors, assistant managers and department managers and for those who aspire to hold these positions in their healthcare organization. In addition, Nurses practicing in the Legal field and as Cases Managers can benefit from this course. We recognize that managers with a non-quality background also need a sound understanding of the concepts of health care quality management and measurement. Understanding quality processes is paramount to managing your department so your organization can provide optimal care to your patients. Our goal is to provide a foundation, with sufficient guidance, and enough information about Quality management, in the context of health care, for both prospective and sitting managers to be successful in the daily running of their departments and understand how to measure their performance. An understanding of quality tools and methodology will prepare students to select appropriate performance standards in the environments they work in.
Course Code: HM 560. Contact hours of Continuing Education = 30.
Level of Complexity: Intermediate
Instructor/Course Author: Mark C. Barabas, BS, DHA, FACHE
Link to Resume
TEXTBOOK: There is one (1) required textbook for this course.
Introduction to Health Care Quality, Yousef D. Dlugacz.
ISBN- 9781118777916, Jossey-Bass; 1st edition (2017)
Link to Purchase on Amazon.com: click here
TIME FRAME: You are allotted two years from the date of enrollment, to complete this course. There are no set time-frames, other than the two year allotted time. If you do not complete the course within the two-year time-frame, you will be removed from the course and an “incomplete” will be recorded for you in our records. Also, if you would like to complete the course after this two-year expiration time, you would need to register and pay the course tuition fee again.
GRADING: You must achieve a passing score of at least 70% to complete this course and receive the 30 hours of awarded continuing education credit. There are no letter grades assigned. You will receive notice of your total % score. Those who score below the minimum of 70% will be contacted by the American Institute of Health Care Professionals and options for completing additional course work to achieve a passing score, will be presented.
BOARD APPROVALS: The American Institute of Health Care Professionals (The Provider) is approved by the California Board of Registered Nurses, Provider number # CEP 15595 for 30 Contact Hours. Access information
The American Institute of Health Care Professionals, Inc. is an Approved Provider of Continuing Education by the Florida State Board of Nursing Provider # 50-11975.
OTHER STATE BOARDS OF NURSING
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the Arkansas Board of Nursing. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the Georgia Board of Nursing. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the South Carolina Board of Nursing. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the West Virginia Board of Examiners for Professional Registered Nurses. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the Kentucky Board of Nursing CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the New Mexico Board of Nursing. CE Provider # 50-11975.
Course Refund & AIHCP Policies: access here
ONLINE CLASSROOM RESOURCES AND TOOLS
* Examination Access: there is link to take you right to the online examination program where you can print out your examination and work with it. All examinations are formatted as “open book” tests. When you are ready, you can access the exam program at anytime and click in your responses to the questions. Full information is provided in the online classrooms.
* Student Resource Center: there is a link for access to a web page “Student Resource Center.” The Resource Center provides for easy access to all of our policies/procedures and additional information regarding applying for certification. We also have many links to many outside reference sites, such as online libraries that you may freely access.
* Online Evaluation: there is a link in the classroom where you may access the course evaluation. All students completing a course, must, without exception, complete the course evaluation.
* Faculty Access Information: you will have access to your instructor’s online resume/biography, as well as your instructor’s specific contact information.
* Additional Learning Materials: All course handouts are available in the online Video classrooms. All E-Learning Books are available in the classrooms for students to download.
COURSE OBJECTIVES: Upon completion of this course, you will be able to:
- Understand issues involved in defining the concept of quality in health care
- Introduce important quality theorists
- Describe quality methodologies
- Explain the role of agencies and groups that have an impact on health care quality
- Review the role of data as the foundation of quality management
- Understand the goals of health care reform and the Affordable Care Act
- Define the challenges to health care professionals working in the reform environment
- Outline new models of providing and financing care
- Discuss the advantages and challenges involved in health information technology
- Explain new techniques for improving communication in the health care setting
- Understand the rationale for changing traditional processes of care delivery
- Define the role of quality metrics and analytics for improving care
- Describe the role of leaders in creating an environment for change
- Explain the relationship between effective communication and culture change
- Highlight the impact of reporting of quality measures
- Describe the importance of assessing the patient experience
- Illustrate how dashboards can be used for objective decision making
- Compare the analytic value of different kinds of data
- Outline innovations in care for managing chronic illness across the continuum
- Define techniques and processes developed to improve communication in the health care
- Understand issues involved in establishing a patient safety culture
- Recognize contemporary thinking about adverse events
- Analyze the role of clinical, administrative and nursing leadership in culture change
- Discuss monitoring patient safety with quality data
- Describe how effective communication improves care across the continuum
- Define the appropriate steps involved in investigating a problem
- Understand the value of quality tools; cause and effect diagrams and flow charts
- Identify appropriate graphics to display quality information
- Learn basic methods of describing data
- Improve care delivery through root cause analysis and failure mode and effects analysis
- Describe the advantages of clinical guidelines to the organization and patient
- Understand the PDSA methodology for implementing improvements
- Understand the distinction between collecting measures for compliance and for PI
- Highlight issues for accurately defining, collecting, standardizing and interrupting data
- Recognize issues involved in managing at risk populations and chronic disease patients
- Appreciate the importance of monitoring variation from the standard
- Realize the implications of publicly reported measures
- Understand how measurements are essential for monitoring and improving care
- Describe how measures are used by physicians, administrators and patients
- Recognize how measures can improve processes and identify gaps in care
- Realize the importance of P4P
- Define how measurements can address patient satisfaction issues
- Visualize the process of care through dashboard reports
- Link patient safety, good clinical outcomes and environment of care via measurements
- Understand how quality data is use for performance improvement
- Determine effective methods for managing throughput and alleviate bottlenecks
- Recognize the clinical, financial and quality issues related to mortality
- Analyze issues related to readmission
- Communicate the value of performance measures throughout the organization
- Linking quality measures to financial success
- Integration of quality management professionals with Senior Leadership
- Culture change is required to sustain performance improvement
- Effective Communication is required to improve quality and safety
- Oversight and accountability must be carefully defined for successful processes
- Measurements should reflect the values of the organization
- A quality work ethic must be integrated with data collection, team building and patient safety processes
COURSE CONTENT ABSTRACT