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HM 520 – Human Resource Management in Health Care


The Human Resource Management course is designed to provide the student with insight to all aspects of HR issues in healthcare organizations. The topics covered in this course are applicable to all sizes of healthcare organizations and relate to HR functions in in the 500-bed medical center as well as the 25-bed critical access hospital. The text will focus on key areas of HR management including staffing, training, organizational development, employee relations and planning. Healthcare managers, assistant managers, supervisors in development tracks and employees at any level employed in a healthcare organization’s HR department can benefit from studying the content in this course. Present day trends in HR management including a review of state and federal healthcare laws will be reviewed. Current trending topics such as the opioid epidemic, active shooter situations and the me too movement will be covered. The practical aspects of job design and workforce selection and hiring processes will be discussed. The student will also become familiar with labor relations issues and unionization regulations in healthcare organizations. Employee motivational theories in Human Resource Management and rational for managing an inter-generational workforce is reviewed.  Healthcare mergers and acquisitions has been a frequent occurrence in the healthcare field for many years as it relates to the impact on employees affected and is covered in our text.  Progressive discipline and employee termination processes are also discussed. The role of Human Resource Management in strategic management of a healthcare organization is also examined. Students will also gain knowledge in issues related to recruitment and hiring practices, related legal and ethical issues in human resource management, as well as employee benefits and issues related to terminating employees. This comprehensive course provides first-line managers and department directors with a solid foundation of knowledge and skills in the core competencies of human resource management in health care today. Course Code: HM 520. Continuing Education Contact Hours = 30.

Level of Complexity = Intermediate

This course is particularly designed for those who would like to become Certified as a Certified Health Care Manager by the American Institute of Health Care Professionals, Inc., however it is also offered to all health care and management professionals who may be interested in taking it.

Instructor/Course Author:  Mark C. Barabas, BS, DHA, FACHE

Link to Resume


TEXTBOOK: There is one required Textbook for this course.

Basic Concepts of Health Care Human Resource ManagementSecond edition, 2020. Nancy J. Niles, MPH, MS, MBA, PhDJones & Bartlett Learning, MA: ISBN: 9781284149463

This book is available for purchase directly from the publisher at a special 40% discount via our AIHCP portal at the publisher’s website. To purchase now at the 40% discount: access here

You are required to order your own copy of the textbook. Please be sure to order your books as soon as possible so that you can begin your course of study.

Additional Assignments: there are Online Videos that are required for viewing for this course as well. Once enrolled into the course, students are provided with full information regarding Video Viewing and assignments. Videos are NOT required to be purchased.

TIME FRAME: You are allotted two years from the date of enrollment, to complete this course. There are no set time-frames, other than the two year allotted time. If you do not complete the course within the two-year time-frame, you will be removed from the course and an “incomplete” will be recorded for you in our records. Also, if you would like to complete the course after this two-year expiration time, you would need to register and pay the course tuition fee again.

GRADING: You must achieve a passing score of at least 70% to complete this course and receive the 30 hours of awarded continuing education credit. There are no letter grades assigned. You will receive notice of your total % score. Those who score below the minimum of 70% will be contacted by the American Institute of Health Care Professionals and options for completing additional course work to achieve a passing score, will be presented.

BOARD APPROVALS: The American Institute of Health Care Professionals (The Provider) is approved by the California Board of Registered Nurses, Provider number # CEP 15595 for 30 Contact Hours. Access information

This course, which is approved by the Florida State Board Of Nursing (CE Provider # 50-11975) also has the following Board of Nursing Approvals, for 35 contact hours of CE

The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the Arkansas Board of Nursing. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the Georgia Board of Nursing. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the South Carolina Board of Nursing. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the West Virginia Board of Examiners for Professional Registered Nurses. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the New Mexico Board of Nursing. CE Provider # 50-11975.

Course Refund & AIHCP Policies: access here


* Examination Access: there is link to take you right to the online examination program where you can print out your examination and work with it. All examinations are formatted as “open book” tests. When you are ready, you can access the exam program at anytime and click in your responses to the questions. Full information is provided in the online classrooms.

Student Resource Center: there is a link for access to a web page “Student Resource Center.” The Resource Center provides for easy access to all of our policies/procedures and additional information regarding applying for certification. We also have many links to many outside reference sites, such as online libraries that you may freely access.

* Online Evaluation: there is a link in the classroom where you may access the course evaluation. All students completing a course, must, without exception, complete the course evaluation.

* Faculty Access Information: you will have access to your instructor’s online resume/biography, as well as your instructor’s specific contact information.

* Additional Learning Materials: All course handouts are available in the online Video classrooms. All E-Learning Books are available in the classrooms for students to download.


COURSE OBJECTIVES: Upon completion of this course, you will be able to:

  • Discuss the history of human resource management (HRM)
  • Identify 4 applications of HRM to healthcare organizations
  • Discuss 4 ways an HR department can collaborate with organizational management
  • Assess the impact of Frederick W. Taylor on managing employees
  • Identify 5 strategies to prevent workplace bullying
  • Analyze 5 employment laws and their importance to the healthcare workplace
  • Discuss 5 strategies to protect employees from workplace violence
  • Understand the process of “Run, Hide, Fight” during an active shooter situation
  • Create a workflow analysis
  • Assess Occupational Information Network (O+NET) and its importance to HR management
  • Identify the steps in job analysis
  • Compare the difference between job descriptions and job specifications
  • Discuss 3 reasons why effective recruiting is important to organizational success
  • Identify the legal standards of the recruitment process
  • Assess 3 steps in the selection process
  • Evaluate the importance of diversity in the workforce
  • Identify 3 types of physicians and their roles in healthcare
  • Discuss 3 types of nurse professionals and their roles in healthcare
  • Examine the role of allied health professionals in the healthcare industry
  • Evaluate the importance of a health navigator to healthcare consumers
  • Compare the types of managed care organizations
  • Identify 4 federally mandated employee benefits
  • Discuss consumer driven health plans
  • Evaluate long-term care insurance
  • Compare and contrast training and professional development programs
  • Discuss 5 types of employee training
  • Distinguish between intrinsic and extrinsic rewards
  • Assess 3 motivational theories as they apply to healthcare
  • Discuss the history of U. S. labor relations
  • Analyze the impact of labor relations on healthcare
  • Evaluate the impact of unions on healthcare
  • Evaluate the impact the impact of unions on nurses and physicians
  • Compare the different types of employee separation actions
  • Assess alternative dispute resolution methods
  • Discuss the steps in the progressive discipline approach
  • Evaluate the importance of the employee handbook
  • Analyze the of mergers and acquisitions on employees
  • Discuss 3 major differences in international healthcare management the HR management must address
  • Evaluate the impact of technology on HR employee services
  • Identify 3 ways to manage an intergenerational workforce
  • Prepare a Porter’s 5 force analysis
  • Differentiate between a mission statement and a vision statement
  • Prepare a strengths, weaknesses, opportunities and threats analysis
  • Discuss the importance of workforce planning


Role of HR Departments in the Health Industry
Health care and human resource management law
Work place bullying
Work place violence
Active shooter situations
Employee assistance programs
Workflow analysis of an organization
Job analysis
Job Design
Job Redesign
Recruiting, selecting and hiring practices
Legal issues of the selection process
Indirect vs direct recruitment methods
Recruitment evaluations
Interviewing candidates
Hiring diverse employees
Uniform guidelines on employee selection procedures
Types of cultural training
Careers in the health care industry
Employee benefits
How to motivate employees
Training and professional development programs
Types of training methods
Decision models for health care dilemmas
Labor unions and health care
Terminating health care employees
The opioid epidemic
Healthcare globalization
Technology impact on HR employee services
Managing virtual workers
Role or HR in a merger-acquisition activity
Managing an intergenerational workforce
Development of mission and vision statements
Development of performance objectives
Macroenvironment analysis
Porter’s five forces analysis
SWOT analysis
Strategy execution and evaluation
Healthcare workforce planning