Christian Caicedo, MD, MBA, CPE, FACHE
Creative Healthcare Executive | Collaborator | Change Agent | Innovator | Results Oriented
Physician Executive with entrepreneurial spirit and unstoppable energy combined with 20+ years of emergency medicine and healthcare operations experience. Disruptor, pioneer and change agent with demonstrated success leading, growing and transforming unprofitable, low performing service lines into thriving profit centers. Data-driven growth strategist who embraces cutting-edge technology for forecasting, preparedness and real-time monitoring to align provider capacity with patient-demand. Physician Leader with MBA skill sets, deep medical
background and healthcare technology expertise who drives growth while enhancing outcomes, provider effectiveness, and operational efficiency.
LEADERSHIP VALUE & IMPACT HIGHLIGHTS
• Delivered $35M in combined revenue and cost savings, including $22M in incremental revenue by introducing a mental health hybrid model to Teladoc’s virtual-healthcare platform and $3M in annual savings by implementing an eRx resolution process.
• Stood up a new neurosurgery program and grew to break-even in 2 years; projected to be profitable at ~$8M/year in year 3 with planned expansion of neuro-endovascular services to achieve comprehensive stroke center status.
• Drove $240K cost savings through reduced readmissions from skilled nursing facilities (SNFs) by 6% after launching Pinnacle Health telemedicine program; improved door-to-needle for stroke by 22 minutes.
• Assembled cross-functional teams and created a first-of-its-kind command and control center providing real-time monitoring of millions of visits and thousands of providers on a virtual platform.
• Reduced sepsis mortality from 40% to 22% using a sepsis-alert process, significantly decreasing ICU LOS and use of expensive resources.
• Spearheaded forecasting and real-time monitoring of urgent care visits to grow capacity and decrease historical flu season incentive pay by 70% in the largest global virtual platform.
PROFESSIONAL EXPERIENCE
CMML Solutions LLC | Founder & Principal | 12/2020 – Present
Consulting firm focused on optimizing healthcare operations through strategic solutions leveraging technology, automation, and Artificial Intelligence.
• Advises health systems, EMS, and healthcare service organizations on operational strategy, workforce optimization, and technology-enabled transformation to improve access, reliability, quality, and margin.
• Delivered over $6M in measurable savings through implementation of scalable programs designed to address workforce shortages, improve productivity, and reduce avoidable cost.
• Supports health technology organizations entering the healthcare ecosystem by translating product capabilities into compelling value propositions aligned to executive healthcare priorities (quality, access, labor constraints, compliance, and ROI).
Fractional Chief Clinical Officer | PA Next Gen Solutions | 09/2024 – Present
• Provides executive-level clinical and operational leadership to support partner organizations navigating healthcare market entry, commercialization, and clinical workflow integration.
• Shapes clinical strategy and customer-facing value narrative to align offerings with current healthcare challenges including capacity constraints, clinician burnout, and access gaps.
Fractional Chief Clinical Officer | Quality Patient Centered Services (QPCS) LLC | 11/2025– Present
• Provides strategic medical and clinical oversight for service delivery, ensuring alignment to quality expectations, evidence-based standards, and client requirements.
• Leads credentialing oversight and quality assurance governance, including peer review structure, performance monitoring, and clinical policy guidance.
Teladoc Health Inc. – Purchase, NY | Senior Vice President, Clinical Operations Planning & Care Delivery | 2020 – 2023
Oversight: $650M revenue; 5 direct / 250+ indirect reports; ~5M visits served annually.
• Provided and executed data-driven growth strategy based on forecasting, network readiness and real-time monitoring across all product lines.
• Oversaw support staff, nursing, medical assistants, care coordinators, pharmacy technicians and referral coordinators for all product lines; ensured reliable operations at scale.
• Created and operationalized a first-of-its-kind command and control center to monitor millions of visits and thousands of providers in real time, ensuring provider capacity met demand.
• Delivered $35M+ in annual revenue and savings; generated $22M by introducing a mental health hybrid model to ensure capacity, improve quality, strengthen experience, and drive revenue growth.
• Generated $3M/year in COGS savings while improving patient experience by implementing an eRx resolution process, correcting prescription errors nationally (70% resolved in 2 hours; >90% within 4 hours).
• Saved $8M annually by establishing an Employee Urgent Care cohort model; delivered $2.3M savings through a SWAT Team model to minimize incentive payments during demand spikes.
• Built and expanded provider capacity across product lines through a regional dyad model pairing clinical and operational leadership to manage several hundred employed physicians across four regions.
• Delivered <15-minute urgent care service for ~90% of visits (12K–25K daily volume) by implementing AI-driven matching algorithms and real-time routing optimization; improved provider-to-patient ratios and engagement.
• Steered implementation of a virtual 911 escalation process with geo-positioning to accelerate response to medical emergencies and mental health crises.
• Contributed as a key member of innovation initiatives using AI/NLP for clinical applications. UPMC Pinnacle – Harrisburg, PA | Senior
Vice President / Division President | 2017 – 2020
Senior Vice President, President Dauphin Division (2019–2020) | Senior Vice President, President Cumberland Division (2017–2019)
• Directed operations and ensured financial well-being, ongoing process improvement, continued growth and safe environment for staff and patients; reported to CEO.
• Expanded UPMC Pinnacle footprint, delivery capacity, and operational efficiency; improved patient experience and employee satisfaction ratings.
• Delivered $6M in COGS savings in 4 months by implementing an observation unit at the busiest hospital, increasing inpatient capacity and decreasing ED admission wait times.
• Raised inpatient volume 9.5% and OR volume 5% (Dauphin); grew inpatient volume 7% and OR volume 3.9% (Cumberland).
• Restarted neurosurgical program and expanded telehealth services; advanced hub strategy for tertiary/quaternary services in Central PA.
• Supported CIN development with independent practices to ensure access, improve quality, and reduce cost; served as Board member.
• Led crisis response as community healthcare partner, including COVID testing/vaccination center deployment and Ebola preparedness.
UPMC Pinnacle | Vice President of Operations & Medical Director, West Shore Hospital | 2014 – 2017
Oversight: $200M revenue; 108-bed hospital; 4 direct / 250 indirect reports.
• Appointed to executive role while full-time active staff physician; drove efficiency, productivity and profitability of an acute-care hospital through disciplined operating cadence.
• Operated profitably within 14 months of opening by expanding services; reached capacity while increasing CMI and maintaining LOS within 0.5 of GLOS.
• Optimized OR operations to 78% utilization by month 6; improved ED and admission efficiency with reduced wait and admission times.
UPMC Pinnacle | Interim Chief Medical Officer | 2016 – 2017
Oversight: $250M revenue; 2 hospitals; 263 beds; 4 direct / 200 indirect reports.
• Led post-merger integration across 5 hospitals including medical staff bylaws, MECs, pharmacy and clinical policies; strengthened credentialing, quality, and clinical delivery processes.
• Spearheaded transformation of a prior competitor and achieved financial goals in 18 months; reduced sepsis mortality from 41% to 22%.
• Established new ICU program supported by APPs; reduced LWOT to <1% and improved ED admit times by 90 minutes.
UPMC Pinnacle | Associate Chief Medical Officer | 2013 – 2016
Oversight: $200M budget; 108-bed hospital; 2 direct / 50 indirect.
• Partnered with SVP/CMO on organizational quality, customer service and cost efficiency; served as liaison between medical staff and executive leadership.
• Created first-of-its-kind Internal Medicine Clinic in an underserved community within the busiest ED to improve care management and reduce avoidable ED use.
• Led telemedicine program and admission/discharge optimization initiatives reducing LOS by 0.5 days; implemented real-time capacity communication tools.
UPMC Pinnacle | Administrative Director, Emergency Services | 2011 – 2014
Oversight: $125M service line revenue; 200+ employees.
• Oversaw physicians, APPs, nurses, technicians, managers and clerical staff; ensured financial performance and quality service delivery; chaired Emergency Preparedness Committee.
• Delivered $700K revenue improvement by decreasing LWOT to >2% in 6 months; improved productivity 20%–50% with performance feedback.
• Improved customer service scores 25% over 3 years; created ED work model to decrease ED LOS and increase engagement.
UPMC Pinnacle | Clinical Director, Community Campus Emergency Department | 2009 – 2011
Oversight: ~$50M budget; managed ~37K ED visits annually.
• Developed protocols and improved workflow using Lean Six Sigma principles; decreased LWOT by 2% via pull-till-full model and provider-in-triage fast-track.
• Reduced wait times by ~1 hour through active waiting room management and triage work-up initiation; implemented sepsis-alert process lowering mortality, LOS and resource utilization.
• Co-chaired Gifts Committee and helped fundraise $12M to expand ED capacity to 54 beds and scale to 100K patients annually.
• Presented blueprint for first telehealth stroke program; program expanded to 18 service lines within 3 years.
UPMC Pinnacle | Emergency Department Physician | 07/2003 – 12/31/2021
Provided direct emergency medical care in a 53-bed ED treating ~78K patients annually.
• Delivered high-acuity emergency medical care to patients from neonates through geriatrics; managed complex presentations including trauma, stroke, sepsis, cardiopulmonary emergencies, and behavioral health crises.
• Oversaw physician assistants and residents; instructed medical students and PA students in emergency medicine and technical/procedural skills.
• Maintained excellence in clinical documentation, safe prescribing, and evidence-based care delivery within high-volume environments.
EMS & EARLY CAREER EXPERIENCE
Medical Director for EMS | Susquehanna EMS | 2011 – Present
• Ensures delivery of quality medical care through chart reviews, in-ambulance performance assessments, and targeted education/feedback to paramedics.
• Started Initial Advanced Life Support (IALS) service with 1 full-time paramedic and several part time paramedics.
Medical Director for EMS | Swatara EMS | 2004 – 2012
• Expanded services by collaborating with COO to add paramedic unit and ambulance; served on Board; ensured training/readiness and high-quality pre-hospital care.
Entrepreneur | Clinical Information Management Systems (CIMS)
• Founded and scaled a medical scribe services company from $0 to $5M in 4 years; created value proposition for RCM and AI-driven revenue cycle improvement; sold business and continued advising leaders.
EDUCATION, CREDENTIALS, LICENSURE & CERTIFICATIONS
Residency, Family Practice, Pinnacle Health Harrisburg Hospital (Chief Resident Elect)
MBA, Health Care, Alvernia University | MD, New York Medical College | Diploma of Medicine & Surgery, Universidad Autonoma de Guadalajara
CPE (ACPE) | Board Certifications: ABFM; ABPS Emergency Medicine | Licensure: PA;
NY/AK/RI/MA (Inactive)
Certifications: BCLS, ACLS, PALS, ATLS