Does your hospital or organization have a crisis management response plan in place? In time of emergency a response plan is critical to crisis intervention efforts. A lot can be learned from institutions that do not have one. An excellent article sites examples of what can happen when crisis management efforts do not work:
Hospital Crisis Management Response
The article, “Cardinal Rules for Crisis Response”, by Anne Hancock Toomey and Joe Tye
“Better Crisis Management
While there is no foolproof approach to crisis management that’s guaranteed to protect your organization’s reputation, there are certain cardinal rules that will help keep intact the trust you’ve worked so hard to earn among your employees, physicians, patients and community — often through decades of service.”
For the full article please go here.
If you would like to know more about crisis management please visit our webpage.